On Providing Support— “You are helping me deal with a difficult situation that would be more difficult if it weren’t for you.”


An Experienced Team

James Ward, JD

President and Principal

Jim Ward’s unique approach to healthcare and patient advocacy stems from his belief that access to the highest quality healthcare results in greater cost-savings over time. His passion and quest for excellence inspired him to create Patient Advocates in 1995, and set the vision for the company to be a true champion, committed to advancing healthy living and to providing full support throughout a patient’s cycle of care.

Mr. Ward is a graduate of the University of Maine and Boston College School of Law. Mr. Ward has over twenty-five years of experience in providing risk management services to some of Maine’s most prominent employers. His prior experience included six years with an international consulting firm with the last three years as Vice President. Having owned and operated one of the most successful third party claims administrators in northern New England, as well as starting the state’s first two Maine owned managed health care companies, Mr. Ward understands the critical underlying operations necessary to provide the proper mix of claims management and employee services.

Mr. Ward’s role is to develop and maintain a working partnership with clients as well as nurture networking and bench marking among them. Clients can expect frequent contact and immediate access.


Justin Ward

Executive Vice President

Justin came to Patient Advocates in 2004 and has worked in several areas of the company during his tenure. He currently works directly with clients to meet their growing needs. Justin was formerly both a High School English teacher and newspaper editor. He has a Bachelor of Arts from Salve Regina University and is currently pursuing a Masters of Business Administration from the University of Southern Maine as well as a Maine health insurance broker license.


Greg Roberts

Director of Finance and Administration 

Greg joined Patient Advocates in 2009 as our Customer Service Manager, overseeing benefits and claims information for our clients as well as ensuring that each client receives all the information and updates necessary for their best healthcare and wellness path. Greg also manages the customer service team at Patient Advocates, helping each representative deliver exceptional service to clients and grow professionally within the company. Greg is a graduate of Bentley College in Massachusetts, holding a degree in Marketing and currently resides in Freeport.


Sandy Colter, RN, CCM, NP

Advocacy Manager

Sandy has been working at Patient Advocates, LLC since 2005.  Prior to becoming a case manager, she worked as an intensive care nurse and disease management nurse.  She is currently attending St. Joseph’s College in Standish, Maine with the goal of obtaining a Master’s Degree.  She works with a wonderful group of nurses who embody the true meaning of patient advocacy as evidenced by their truly caring and empathetic nature.  Her goal as Advocacy Manager is to provide patient with the tools necessary to attain and maintain a healthy lifestyle and to assist them in making the right medical care decisions.